RingClear's Enterprise platform is second-to-none in reliability, scalability and performance. The robust functionality is critical in providing a comprehensive, customer communications solution. The RingClear platform is used for applications that address real-world collections, customer service, and marketing needs.

Based on RingClear's custom-developed technology specifically designed for voice communications, the RingClear platform gives you unprecedented power, speed, capacity, and control for all your customer communications via our easy to use web based application.

Call Management and Design:

RingClear’s application provides an interface to easily create and manage outbound and inbound voice messaging applications. RingClear’s Control Center manages call transfer flow with Patent-pending technology that dynamically monitors call center connection rates, ring time, hold time, and other factors-without ACD integration-and automatically adjusts outbound call rate to optimize CSR productivity and minimize hold times. Real-Time management of campaigns can be done in real-time via the secure, easy to use web-based interface. Flexible report formatting, scheduling and delivery options.

Reporting:

Standard and custom reports are available in real time through a web-based interface. The breadth and detail of reports provide real-time feedback about the responsiveness of the callers during the campaign and the ability to change the message and improve response. RingClear’s account services team will assist in analyzing results and compare against project goals and make suggestions on how to possibly improve your campaign.

Answering Machine:

RingClear is the industry leader in answering machine detection, 98% accuracy. Our answering machine detection technology is based on thousands of recordings of live persons, answering machines, fax, modems and SIT (unique tones for bad number and not connected) tones for each carrier. In addition to answering machine detection, RingClear has developed ways to bypass privacy screeners and other telephony features designed to prevent calls from getting through. Why is answering machine detection so important? To make sure that a message is properly played, be it a live call or answering machine message, you need to make sure the appropriate message is played and the answering machine message is not played too early.

Interactivity:

With RingClear, your customers have the ability to take immediate action on a call, from confirming an order or updating their contact information, response data and results are captured and can be logged back into a CRM system.