Privacy Policy

This Privacy Policy outlines ways in which we will protect your privacy. It applies to our web site and services, which together we call "message(s)" By using RingClear, you are accepting the practices described in this Privacy Policy. We will post any changes in our Privacy Policy to our web site as they become available, so please check back here periodically.

Here are some common privacy-related questions and issues:

  1. What information does RingClear collect from me?
  2. How does RingClear use my information?
  3. Will anybody else have access to my information?
  4. When I use RingClear, what information might other Service Providers collect from me?
  5. What else can I do to protect my personal information?
  6. How can I block RingClear messages I don't want to receive?
  7. May I review, correct or delete my personal information?
  8. What safeguards are in place to protect the privacy of children?
  9. Your Acceptance of this Privacy Policy and our Terms of Use
  10. Share your views with us
  1. What information does RingClear collect from me?

    When you record a voice message over the telephone by calling 1-800-768-6324, we temporarily store the recording and then deliver the message to other people at your direction either by calling them and playing the message for them, or by sending the message as an e-mail attachment or link. The content of your messages is private and we do not review them. We frequently delete messages from our systems and do not permanently retain them unless required by law. To deliver messages, we use the email addresses or phone numbers provided either by you or by a previous sender as a reply number. During delivery, RingClear collects call progress information such as call connection, busy, no answer, wrong number, answering machine, hang-up, recipient keypad responses, call transfer, call hold, call retry, message delivery, call completion and date and time of message delivery.

    In addition, RingClear collects other types of information, such as the Internet protocol address provided by your web browser, phone numbers or e-mail addresses that you enter, touch-tone and voice commands, the automatic numbering information provided by the telephone network (similar to caller ID-type information), or any other information made available simply through your use of RingClear, including your preferences or usage patterns. We may also collect information that we develop as you use RingClear or access third party providers that operate through RingClear. Many web sites recall information about visitors by using cookies, which are small data elements that identify you and allow password protection. RingClear may store cookies on your computer's hard drive when you access our web site, or on our own servers when you access RingClear by telephone.

    You do not need to register with RingClear to use our services. To personalize and improve your experience with RingClear you may choose to register by telephone or through our web site by providing us with an Account Phone Number and a Password. At our web site, you may also provide additional information such as your e-mail address, gender and age. Once registered, you can use advanced RingClear options, such as the RingClear Address Book, which allows you to store the phone numbers and e-mail addresses of the people or groups you communicate with using RingClear.

  2. How does RingClear use my information?

    When sending a RingClear, we deliver your recorded message to other people at your direction either by calling the phone numbers you enter and playing the message for them, or by sending the message as an e-mail attachment or link. To determine where to deliver the messages, we use email addresses or phone numbers provided either by you or, in the case of a reply, by the previous sender. To enable people to reply to your RingClear, we may use the automatic numbering information provided by the telephone network (similar to caller ID-type information) to confirm a reply number previously entered by the sender that is then sent along with your RingClear. By using RingClear to send a message, you agree to allow us to use the automatic numbering information to recall your reply number, regardless of whether or not you have chosen to block your phone number for traditional live telephone calls. If you do not wish to use the automatic numbering information as your reply number, please do not use our service.

    When you access RingClear, we use information to improve your RingClear experience. We may, for example, use the telephone network automatic numbering information to enable the people you communicate with using RingClear to more easily reply to your message or to add you to their RingClear Address Book. Other information you provide may be used to communicate with you and otherwise improve your experience using RingClear. For example, we may use your email address to contact you with information about RingClear or your phone number to create an easy to remember account number. We may supplement the information we collect with information we obtain from third parties.

    We are constantly working to improve RingClear and make new services available to you, some of which may use personal information.

  3. Will anybody else have access to my information?

    Respecting your privacy is important to RingClear, and so we take particular care in how we use and share information that you provide us.

    Information on how to contact people, which we call "contact information," includes the phone numbers and email address of you, the people in your Address Book and the people to whom you send messages. RingClear uses contact information to provide our services to you and does not provide contact information to other third parties without your express consent. Information that cannot be used to identify people specifically, which we call "anonymous information," may be provided to advertisers, Service Providers, and other third parties. For example, we may provide aggregate statistics, unique identifiers, demographic, and other anonymous information to help these parties provide their services to you.

    While RingClear takes steps to protect your privacy, we cannot guarantee that the message you send will be delivered to the phone numbers you intended, or that the person you intended to receive the message will be the person who hears the message. It is possible, for instance, to unintentionally send your RingClear to a wrong number, or to have a different person to answer the phone and hear the message. We also allow the people who receive your messages to forward them to other people or to record them into their answering machine or voice mail system. Through these and other features, we cannot guarantee that additional people will not receive or permanently record your messages.

    We also cannot guarantee that your private communications and other personal information will never be disclosed in ways not described in this policy. Third parties may, for instance, unlawfully intercept or access transmissions and private communications without our consent. In addition, RingClear may disclose, at our sole discretion, the content of messages, contact information or other personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to (i) comply with subpoenas, court orders, or the legal process, (ii) respond to claims of a violation of the rights of third parties, (iii) address violations by you of our Terms of Use, or (iv) protect the rights, property or safety of RingClear, our users or the public. RingClear cannot accept any responsibility for accidental or inadvertent disclosure, unauthorized access or for other disclosure as required by law or described herein.

    As we continue to develop our business, we might sell or buy other companies or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that RingClear, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

  4. When I use RingClear, what information might other Service Providers collect from me?

    Other companies and individuals ("Service Providers") may provide content or offer products or services accessed through RingClear. RingClear is not responsible for the actions, practices or content of Service Providers. We neither guarantee that Service Providers will adhere to suitable privacy standards nor accept responsibility for their policies, information practices or other actions. You alone are responsible for any information that you provide to third parties through the use of RingClear.

  5. What else can I do to protect my personal information?

    To protect the information you provide to RingClear, it is important for you to protect against unauthorized access to your Password, to your telephone, and to your computer. On the telephone, RingClear requires a Password before accessing an account or Address Book unless you ask us not to request your Password each time. If you choose to disable your Password at a particular phone number, please be sure all telephones at that number at that number are secure. On the Internet, RingClear works to protect the security of your information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts information you input using a web browser. To ensure proper security, you must sign off when finished using a shared computer.

    The best way to protect your privacy is always to be careful when disclosing any personal information, both in deciding what you reveal and to whom you reveal it. For instance, RingClear may offer users the opportunity to access phone calls, conference calls, chat rooms, forums, talk lines, message boards, mailing lists, and other communication areas. Please remember that any information that is disclosed through such means may become public information and you should exercise caution when deciding to disclose any information under these circumstances, particularly with respect to personal information. We also recommend that you do not share your Password with anyone. You are responsible for maintaining the secrecy of your Password and any account information.

  6. How can I block messages I don't want to receive?

    RingClear does not allow unsolicited commercial messages. When sending a RingClear, we require that the people receiving your message be known either by you or by the organization you represent.

    If you have received an unsolicited message, you can either block the number of the sender from sending you messages, or block all future message calls from all phone numbers, regardless of whom they are from. To block messages, simply press seven (7) at any time during a message to access the rejected RingClear menu. From there, you can press three (3) to block all future messages from the phone number of the previous caller. When you press three (3) we will no longer deliver messages to you that were sent from the phone number of the previous caller. You can also press four (4) to block all future messages from all phone numbers. When you press four (4), we remove your phone number from our service and you will no longer receive messages, regardless of whom they are from. We do not currently support viewing or editing of these individual (3) or complete (4) blocks, although we may offer this option in the future. Until then, we may choose to expire both individual or complete blocks after a period of time.

    RingClear is not aware of and does not endorse the content of any user communications. We of course cannot assume responsibility for any threatening, libelous, obscene, harassing or offensive material, any infringement of third party intellectual property rights, or any crime facilitated through the use of our communication service.

  7. May I review, correct or delete my personal information?

    RingClear allows users the ability to review, correct or delete some of the personal account information maintained by RingClear. These features can be found in the "Account Options" page of our web site at www.RingClear.com. To recover a lost Password, simply email us at password@RingClear.com with your Account Phone Number. We can then call you back at that number to provide you with your Password.

  8. What safeguards are in place to protect the privacy of children?

    RingClear is concerned about the privacy and safety of children. RingClear is not intended for children under the age of 13. When RingClear does collect information during registration on our web site, we do not knowingly invite or permit individuals under the age of 13 to use our service.

  9. Your Acceptance of this Privacy Policy and our Terms of Use

    By using RingClear, you signify your acknowledgement and agreement to the RingClear Privacy Policy, as well as our Terms of Use. If you do not agree with this Privacy Policy or our Terms of Use, please do not use our service. As we noted above, we may change our Privacy Policy occasionally. If we decide to change our Privacy Policy, we will post those changes on this page so that you can always be aware of what information we collect, how we use it, and under what circumstances we disclose it. Your continued use of RingClear following the posting of any changes to these terms on this web site will mean that you accept those changes.

  10. Share your views with us
    We're interested in hearing your views on privacy. Whether your have questions or suggestions, please send email to us at support@RingClear.com, call us at 1-978-213-9992, or write to us at RingClear,LLC, 14 Azalea Way, Boxford, Massachusetts 01921.
 
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