| While the burdens on in-house and third-party
contact centers are growing, budgets are under intense
pressure. Contact center management must do more with
less…without compromising customer satisfaction
or brand equity.
With RingClear, contact centers can deliver personal,
highly relevant customer messages simultaneously to
thousands of customers and prospects via the phone and
capture response with our interactive response options.
APPLICATIONS FOR CALL CENTERS:
Here are a few ways retailers can use RingClear’s
solution to communicate:
- Subscription renewal
- Collections
- Recalls
- Customer surveys
- Sales lead follow-up
- Service or product up sell
- Customer loyalty programs
|
CALL CENTER RESULTS:
RingClear helps contact centers improve customer service,
retention and improve revenue while reducing customer
communication costs. By proactively communicating with
customers can prevent unwanted inbound calls into the
call center; and based on your criteria, certain customers
may be allowed to transfer to call center agent, and this
allows agents to be more productive and reduces communication
costs. RingClear Contact Centers can:
- Improve customer satisfaction
Reduce inbound call center calls regarding recent
purchases, by proactively notifying customers
of order status.
- Increase response rates
Boost penetration rates by reducing wrong persons
reached and hang ups.
- Improve call center agent productivity
Free up agents from making routine status calls.
Increase productivity by reaching more customers
faster and reducing wrong persons reached and
hang ups. Reduce your cost-per-contact dramatically.
- Break through the clutter
With people receiving large amounts of direct
mail daily, this is a way to bring your message
to the top and increase response rates.
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Examples include:
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